Red Rhino is looking for passionate IT professionals who bring their motivation to solve big and small business IT problems. Do you have the drive to implement your ideas and provide outstanding customer outcomes? Are you hoping to grow professionally and personally from a knowledgeable team?

If you answered “yes,” keep on reading.

Red Rhino is a fast growing and award-winning IT Services company. From our head office in Abbotsford, our team works to provide exceptional support & service. We have a great, close-knit team – we work hard and have fun together. For back-to-back years, we’ve been awarded Canada’s 50 Best Managed IT Companies as well as made the list of top 501 MSPs globally by Channel Futures, the most prominent listing of leading MSPs.

We are currently hiring for an IT Support Technician L1 or L2. This person will provide a high level of professional customer service through a variety of telephone, e-mail, remote and on-site support interactions.

- Work with a high level of integrity and honesty

- Have strong customer service skills

- Have strong communication skills, both written and verbal

- Enjoy solving problems

- Enjoy continual learning and growth

- Have a strong work ethic

- Good time management skills

- Strong analytical, problem solving and application troubleshooting skills

- Ability to work independently as well as in a team environment

- Resolve support issues as assigned and in line with service level expectations

- Install, troubleshoot and maintain systems including desktops, servers, networks, and software

- Ensure all work is carried out and documented in accordance with existing processes and standards

- Conduct onsite service as required. Access to own vehicle (optional).

- Provide exceptional customer service to all clients

- Continuous improvement of self through workshops, certifications, job shadows etc.

- 3+ years IT experience

- Comfortability with deploying, managing & troubleshooting Windows workstations & Windows Servers

- Microsoft 365 administration

- Strong networking skills

- Familiarity with the following: Windows 10/11, Windows Server, Microsoft 365, strong networking, Active Directory

- Nice to have but not mandatory: experience with Mac

- Competitive salary and benefits commensurate with skills and experience

- Opportunity to do challenging and meaningful work

- Collaborative, fun & flexible work environment

- Opportunity to continue learning and achieve certifications

- Extended health benefits

- Numerous company social events and lunches

Please apply by responding to the application and attaching your resume and cover letter. We'd like to thank all those who apply. Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $27.00-$38.00 per hour

Benefits:

Schedule:

Work Location: In person